Privacy Policy

Our site: GomtiShop.com always prioritizes your trust first. This is why we ensure secure transactions and protection of our customers’ personal information. We request you to read all of the information and policies of our business carefully.

N.B. GomtiShop.com may change the Privacy Policy and Terms at any time without prior notice. Please stay updated and aware of any changes made by us.

By using and visiting our site you agree to be bound by the Terms and Conditions of our Privacy Policy. If you do not agree, please do not use or access our website.

By simply using this website, you clearly agree to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is integrated into and subject to the Terms of Use.

Information We Collect

We collect your personal information when you use our website, mainly to provide the best services and to reach you with offers and products that may interest you.

Generally, we do not collect any personal information when you just browse our website. But when you provide your personal details (such as placing an order, filling a form, or subscribing), we treat you as a valued customer.

GomtiShop.com gives you the option to provide required or optional information systematically. You may need to provide some necessary details for a particular service, such as:

  • Name
  • Phone Number
  • Delivery Address
  • Email Address

Our system also analyzes your browsing behavior on our website (such as which products you click, compare, or frequently view). It may collect technical information including:

  • Referring URL
  • Exit URL
  • IP address
  • Browser details
  • Device information

We may use “Cookies” to enhance user experience, measure promotional effectiveness, ensure security, and improve website ranking.

Collection & Use of Personal Information

We only collect personal information when you place an order or contact us directly.

We may share personal information with our corporate entities and affiliates. These affiliates may market to you unless you explicitly opt-out.

Security: Our website uses strong security measures to protect your data. Whenever you change or access your account information, we provide a secure server connection. Once your information is in our system, we follow strict guidelines to protect it against unauthorized access.

By using our website and/or providing your information, you consent to the collection and use of information according to this Privacy Policy, including the sharing of your information when necessary.

If we change our Privacy Policy, we will update it on this page so you always know how your data is handled.

Order & Delivery Policy

  • Orders may be refused or canceled by GomtiShop.com at any time for various reasons (such as out of stock, payment verification failure, etc.).
  • Customers may be asked to provide additional details like phone number and address for order verification.
  • Delivery service is provided up to the ground floor of the given delivery address.
  • Standard delivery time: 1-10 days (may extend for unavoidable circumstances).
  • GomtiShop.com reserves the right to cancel any order at any time without prior consent due to unavoidable reasons.

Refund Policy

If you receive a mismatched or faulty product, you can claim a refund under the following conditions:

  1. You must complain within 48 hours after receiving the product.
  2. Email us at support@gomtishop.com or call us directly at +8801302720227.
  3. The product must remain undamaged/unused for a valid refund.
  4. You must send the product back to our office within 7 days of delivery at your own cost.
  5. If the product is out of stock or you no longer wish to purchase it, you may cancel the order. In such cases, we will refund your advance payment within 10 working days to the original payment source.

Terms of Use

  • You must not use our website for any illegal or harmful activity.
  • All content, images, logos, and designs on GomtiShop.com are the property of Gomti Shop and cannot be used without permission.
  • We are not liable for delays, third-party failures, or misuse of services.
  • These terms are governed by the laws of Bangladesh, and disputes will fall under the jurisdiction of Bangladeshi courts.

📌 Contact Us:
For any questions, complaints, or refund issues, please contact:
Gomti Shop
📧 Email: support@gomtishop.com
📞 Phone: +8801302720227
📍 Address: Shaheed Rabbi Road, Jaforganj, Debidwar, Cumilla